E. UgbechieHire Me
Available for hire
Lagos, Nigeria
Remote / Worldwide

Edmund Ugbechie // Operations Consultant

Engineering operations that scale.

IT Operations & Systems Support Specialist. I design Notion systems, Zapier workflows and WHMCS-driven support flows that reduce manual coordination by 40% and keep SLAs intact.

View My WorkGet In Touch
Edmund Ugbechie portrait
External NetworksStatus
Email[Direct]
WhatsApp[Online]
LinkedIn[Connected]
GitHub[Repos]
Upwork[Available]
01 / About

Operations specialist building the systems behind scaling teams.

I'm Edmund — an IT Operations & Systems Support Specialist based in Lagos, Nigeria, working remotely with clients worldwide. I turn messy SOPs into structured Notion databases, build Zapier workflows that eliminate repetitive client updates, and run WHMCS-driven support operations that keep SLAs intact.

My background spans web hosting administration, Web3 community moderation, maritime logistics, and education. The common thread: documentation, automation, and quiet, reliable execution.

Manual Coordination−40%
Years Operating6+
Tools Mastered15+
Domains ServedIT • Web3 • Edu
02 / Experience

A record of operational systems built, scaled, and shipped.

03/2025 — 03/2026

Remote Administrative Assistant — Web Hosting

Upwork
Remote
  • 01Converted operational SOPs into structured Notion databases and automated workflows, reducing manual coordination by 40%.
  • 02Built a client-facing Notion portal with automated project status updates, milestones, and deliverables visibility.
  • 03Managed WHMCS billing cycles, domain provisioning, and ticket resolution while maintaining SLA compliance.
  • 04Designed Zapier workflows that cut repetitive client updates by 40%.
11/2025 — 02/2026

IT Administrator / Community Moderator

Discord App (Web3 Platform)
Remote
  • 01Oversaw community operations for a Web3 platform, organizing structured announcements and Tier 1 technical guidance.
  • 02Cross-linked SOPs, projects, tasks, and client records for clarity and maintainability.
  • 03Enhanced client-facing Notion portals to improve visibility into milestones and deliverables.
  • 04Enforced community guidelines and supported event coordination and host-led sessions.
01/2024 — 10/2024

Economics Teacher

Royal Star Classic College (N.Y.S.C.)
Ogun State, Nigeria
  • 01Taught Economics to senior students, simplifying complex concepts through clear communication.
  • 02Assessed student performance and provided personalized mentoring.
  • 03Organized class activities, lesson schedules, and contributed to school events.
10/2017 — 10/2024

Maritime Consultant (Intern → Staff)

Gushers Corporate Services
Apapa, Nigeria
  • 01Handled Bill of Lading documentation, PAAR assessments and shipping records.
  • 02Streamlined logistics documentation, reducing manual input time and improving team coordination.
  • 03Supported internal reporting and data organization processes.
04/2023 — 06/2024

Educational Content Writer / Data Support

Edu Padi App
Remote, Nigeria
  • 01Developed learning materials and solutions for the app.
  • 02Streamlined school calendars and assisted with backend data organization.
  • 03Created social media content and provided responsive customer service.
02/2021 — 02/2022

Customer Representative

Swift Travel Agent
Lagos, Nigeria
  • 01Managed 100+ client travel itineraries monthly with a 95% satisfaction rate.
  • 02Reduced booking errors by 30% through improved tracking processes.
  • 03Generated weekly performance reports, improving response time by 20%.
10/2020 — 01/2021

Virtual Assistant

Instantly.AI (via Upwork)
Remote
  • 01Managed communication workflows with Trello, Slack, and Asana.
  • 02Reduced appointment conflicts by 40%.
  • 03Designed visual content and infographics using Canva.
05/2018 — 12/2018

Administrator Intern

C&C Nigeria Limited
Choba, Nigeria
  • 01Supported the IT team with system monitoring and troubleshooting.
  • 02Maintained internal databases and conducted daily data audits.
03 / Skills

Tools, platforms and disciplines I work with daily.

Core Operations

  • IT Operations & User Support
  • Workflow & SOP Automation
  • Web Hosting Administration (WHMCS, cPanel)
  • Ticketing & CRM Systems
  • Reporting & Documentation
  • Data Management & Record Accuracy

Tools & Platforms

  • Notion (Databases, Relations, Rollups, Dashboards)
  • Airtable
  • Zapier
  • WHMCS
  • Zendesk · Zoho Desk
  • Salesforce (User level)

Collaboration & Tech

  • Slack · ClickUp · Trello
  • Google Workspace · Microsoft Tools
  • Power BI (Basic)
  • HTML & CSS (Basic)
  • GitHub
  • Client Portal Design
04 / Education

Academic foundation and ongoing study.

01/2025 — 01/2026
Ahmadu Bello University
Master's in Information Management
Zaria, Nigeria
01/2018 — 01/2023
University of Port Harcourt
B.Sc. in Economics — 2nd Class Lower
Rivers State, Nigeria

Career Interests

  • IT Operations
  • Systems Support
  • Digital Banking Support
05 / Contact

Have an operations problem worth solving?

I'm available for remote operations, support, and automation engagements. Reach out on any channel below — I respond within 24 hours.

Emailugbechieedmund073@gmail.com →
WhatsApp+234 817 736 7359 →
Phone+234 811 406 1163 →
LinkedInedmund-ugbechie →
X (Twitter)@_acespeed →
GitHubuchizy7 →
UpworkView profile →